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Marble Surface

A Warranty Is Always Included at Dallas Bathtub Refinishing Services!

 

You're getting a synergistic system integrated into your old surface so they become one. The new surface will not mildew, fade, or peel.  Your new porcelain glaze surface is expected to last over 20 years!​

Dallas Bathtub Refinishing Services Warranty

Marble Surface

​Upgraded Bathtub Restoration WARRANTY!

For Bathtub Refinishing completed after 4-20-2025

The Bathtub Restoration Package includes a Limited 6 year Warranty!

  • $80 trip charge per tub if you have any warranty related issues

    • this fee covers gas, supplies, tolls, and wear and tear. Please know this fee will depend on damage, travel distance and toll fees.​​​​​

  • Guarantees no mold or mildew growth on a maintained surface and correct application with no reactions.​

  • Neglect of a surface will void your warranty:

    • Do not use bath mats—They trap soap residue and create a constant vacuum that can and usually will cause issues.

    • Do not clean with magic eraser type cleaners—They are very abrasive.

  • Only use Dawn Power Wash to clean the surface.

  • Dallas Bathtub Services and all individuals associated with this business are not responsible for any accidents including those occurring due to slip and falls. Slip resistant floors are resistant and can not be 100% guaranteed to prevent falls. 

  • All warranty work will be provided by me and I have the final approval on warranty claims.

  • Your warranty will be on your receipt.

  • Terms and Policies 

Marble Surface

STANDARD WARRANTY 

For projects completed prior to 4-20-2025 or the Standard Bathtub Refinishing Package 

Limited 2 year transferable warranty for residential or 1 year for commercial, such as Airbnb, rental homes, etc.

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Any surface that is refinished at no charge or reduced cost will not have a warranty.

Sinks and vanities are not warrantied due to the nature of use and objects placed on them.

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  • $80 trip charge per tub if you have any warranty related issues

    • this fee covers gas, supplies, tolls, and wear and tear. Please know this fee will depend on damage, travel distance and toll fees.​​​​​

  • Guarantees no mold or mildew growth on a maintained surface and correct application with no reactions.​

  • Neglect of a surface will void your warranty:

    • Do not use bath mats—They trap soap residue and create a constant vacuum that can and usually will cause issues.

    • Do not clean with magic eraser type cleaners—They are very abrasive.

  • Only use Dawn Power Wash to clean the surface.

  • Dallas Bathtub Services and all individuals associated with this business are not responsible for any accidents including those occurring due to slip and falls. Slip resistant floors are resistant and can not be 100% guaranteed to prevent falls. 

  • All warranty work will be provided by me and I have the final approval on warranty claims. 

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Agreement to this warranty is made upon completion of the refinishing job with all sales final. 

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Additional Warranty Statements

  • Waiting for months to address an issue will allow water to work under the surface and may require a completely new surface to be applied.

  • Surface is chip resistant, not chip proof—just like real porcelain.

  • I highly recommend soft bath toys to prevent possible scratches.

  • I recommend doing all plumbing and tile and Flooring work before you have the bathtub refinished—let me be the last one in.

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Please Know

  • Dallas Bathtub Services and all individuals associated with this business are not responsible for any accidents including those occurring due to slip and falls. Slip resistant floors are resistant and can not be 100% guaranteed to prevent falls. 

  • All warranty work will be provided by me and I have the final approval on warranty claims. 

  • The worst offenders for destroying new, painted, or restored surfaces I have found are:

    • barkeepers friend

    • scrub pads (scrub pads and magic eraser cleaners wear the surface)

    • comet

    • soft scrub

    • citrus cleaners - They contain an acid from skins on oranges, lemons, or limes called d-limonene this is a harsh acid that removes part of the surface allowing it to "clean". Basically these are etching away at the surface, even brand new, factory surfaces.

    • cleaners with vinegar and heavy bleach. These eat away at the glaze over time. Even on brand new factory finishes!

​Additional Information

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  • Past customers always get at a discounted rate!

  • Does not cover anything outside of my control such as: Caulking replacement (although I use a 40 year no mildew caulk) foundation movement, damage to surface or installation issues that was not known or addressed at the time of service. Water hidden behind tiles, ruptured or broken pipes, acts of God, use of bathmats, damage caused by chemical reactions (such as clogged drains as an example). Anything I do not have control over is not covered.

  • Peeling and Fading from normal use is covered with an $80 trip charge. Any other service that may be needed during the 6 year period will be heavily discounted.

  • Only 1 thing will ever cause a warranty to be completely voided a hostile work environment. I will not be talked down to or subjected to behavior that would be considered hostile. All Sales Final. I have the final say on any warranty claim. I never have or would talk down to or mistreat anyone. I will not work in that environment either. It's unnecessary and uncalled for. I would like to add in my 30+ year career it has never happened. I hope it never does but being transparent and upfront hopefully prevents it.  

  • Dallas Bathtub Refinishing Warranty Information  

  • The worst offenders for destroying new,and restored surfaces I have found are:

  • barkeepers friend

  • scrub pads (green scrub pads and magic eraser cleaners dull the surface)

  • comet

  • soft scrub

  • citrus cleaners - They contain an acid from skins on oranges, lemons, or limes called d-limonene this is a harsh acid that removes part of the surface allowing it to "clean". Basically these are etching away at the surface, even brand new, factory surfaces.

  • cleaners with vinegar and heavy bleach. These eat away at the glaze over time. Even on brand new factory finishes!​

  • The warranty does not cover: foundation movements, acts of God, chips or improper cleaning by harsh cleaners causing the new surface to become discolored and brittle (Such as citrus cleaners), bath mat usage and strong bleach cleaners, dropped items, storage of items on tub surface, water dripping that erodes the surface down in an area over time, Moisture under or behind a surface I can not see running onto the newly refinished surface. etc.  

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